Privacy Policy

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Last updated: October 2026

Open Arms Home Primary Care ("we," "us," "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit our website, openarmshomeprimarycare.com, contact our office, or receive our in-home primary care services.

Personal Information. If you use the "Get in Touch" form on our Contact page, we collect the name, email address, and message you provide. If you call, text, or email our office, we collect the contact details and information you share with us.

Automatically Collected Information. When you visit our website, we may automatically collect your IP address, browser type, device type, pages visited, and the date and time of your visit. This helps us understand how the site is used and improve it.

Health Information. Our website is informational and is not designed to collect health information. Please do not send symptoms, diagnoses, medications, insurance details, or test results through the website form or by email. Health information needed for your care is collected directly by our practice during enrollment and visits and is handled as described below.

• To respond to your inquiries and provide information about our services
• To schedule appointments and send appointment reminders and confirmations
• To provide and coordinate your care
• To improve our website and understand how visitors use it
• To comply with legal obligations and regulations
• To protect against fraud, spam, and misuse

Open Arms Home Primary Care complies with the Health Insurance Portability and Accountability Act (HIPAA) and applicable Texas law. Protected Health Information (PHI) collected in the course of your care is kept confidential and is used and disclosed only as permitted by law and described in our Notice of Privacy Practices, which we provide to patients at or before their first visit. You may request a copy at any time by calling our office.

We will not share your health information with third parties without your written authorization, except as permitted or required by law, such as for treatment, payment, health care operations, public health requirements, or emergencies where disclosure is necessary to protect your health and safety.

This Privacy Policy covers information collected through our website and general communications. Your health records are governed by our Notice of Privacy Practices.

We use reasonable administrative, technical, and physical safeguards to protect the information we receive from unauthorized access, alteration, disclosure, or destruction. These include secure access controls for our systems and staff confidentiality obligations. No method of internet transmission or electronic storage is completely secure, which is why we ask that you not send medical details by email, text, or the website form. For medical concerns, please call our office. In an emergency, call 911.

We do not sell, trade, or rent your personal information. We may share information only:

• With your written consent
• When required by law or legal process
• In emergencies to protect health and safety
• With service providers who help us operate our website and communications and who are required to protect your information

You have the right to:

• Request access to the personal information we hold about you
• Request corrections to inaccurate information
• Request deletion of your website inquiry information (subject to legal requirements)
• Opt out of non-essential communications
• Access and request amendments to your health records, as described in our Notice of Privacy Practices

To make a request, contact us using the details below.

Our website uses cookies to analyze website traffic and improve your experience. You can accept cookies through the banner on our site and control cookie settings through your browser. Disabling cookies may limit some website functionality. Our site is protected by Google reCAPTCHA, which is subject to the Google Privacy Policy and Terms of Service, and is hosted by GoDaddy.

Our website may contain links to third-party websites. We are not responsible for their privacy practices, and we encourage you to review their policies before providing your information.

By providing your mobile phone number to Open Arms Home Primary Care and agreeing to receive texts, you consent to receive SMS messages related to appointment scheduling, confirmations, reminders, and other non-marketing communications about your care or account. We do not send promotional or marketing messages. Consent to receive text messages is not a condition of receiving care.

Message frequency varies. Message and data rates may apply. You can opt out at any time by replying STOP to any message, and you can reply HELP for assistance. You may also call us at  469-797-7102 or visit openarmshomeprimarycare.com.

We do not sell, rent, or share your mobile phone number or text messaging opt-in information with third parties or affiliates for marketing or promotional purposes.

Text messages are not a secure way to share health information. Our messages are kept brief and do not include detailed medical information. Please do not reply with sensitive health details; call our office instead.

See our SMS Terms of Service for more details.

If you have questions about this Privacy Policy or our privacy practices, please contact us:

Open Arms Home Primary Care
Phone: 469-797-7102
Fax: 469-886-6670
Email: openarmsinfo6510@gmail.com

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will update the "Last updated" date at the top of this page when we do. Your continued use of our website and services constitutes acceptance of the updated policy.